Return & Refund Policy

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains how returns, refunds, and exchanges are handled.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 4 days of the delivery date.
• Be unused, unworn, and in its original condition.
• Include all original packaging, tags, accessories, manuals, and any complimentary items.
• Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be accepted.

Return Timeframe

You may request a return within 4 days after receiving your order.

To start a return, please contact us at sneakertreasure6@gmail.com with your order number and the reason for your return. Once your request is reviewed, we'll provide return instructions.

Refund Process and Timing

After we receive and inspect your returned item, we'll notify you of the outcome.Exchange Options

If you'd like to exchange an eligible item for a different size, colour or the same item, we're happy to help, subject to product availability.

To request an exchange, contact us at sneakertreasure6@gmail.com within 4 of receiving your order.

If the requested replacement is unavailable, you may choose a refund (if eligible) or another available product.

Damaged or Defective Products

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at sneakertreasure6@gmail.com within 4 buisness days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photos of the item and its packaging, if applicable

After reviewing your claim, we'll arrange an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

Unless required by applicable law or the item is damaged or defective upon arrival, the following items cannot be returned:

• Gift cards
• Digital downloads or downloadable products
• Personalized or custom-made products
• Perishable goods
• Clearance or final sale items
• Items that have been used, altered, or damaged after delivery due to customer handling

Return Shipping Costs

• If you're returning an item because you've changed your mind or ordered the wrong product, you are responsible for the return shipping costs unless otherwise stated.
• If the return is due to our error or because the item is damaged, defective, or incorrect, we will cover the return shipping costs or provide a prepaid return shipping label, where available.

For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Contact us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us at:

Email: sneakertreasure6@gmail.com

We're committed to providing a fair, transparent, and hassle-free return experience. If you have any concerns about your order, we'll do our best to resolve them promptly and fairly.